Abandoned cart
Recover your lost sale by a sweet & short nudge to cart abandonment shopper
How to save your lost sale in abandoned cart
Go to "Abandoned checkout recovery"
You can set up auto campaign by SMS or Whatsapp to save all your lost sales from abandoned campaigns.
SMS Flow
You can create new flow or use our template from onboarding.
SMSGem help: The area you want to send SMS is auto detected when you select area in onboarding. If you want to change this, click Create new flow and select your preferred area.
Step 2: Edit your campaign
a. Set up the trigger
Trigger is an action activates your SMS flow.
With Abandoned cart campaign, your SMS flow starts when a customer add products to cart and leave the checkout page.
Segment: You can set up which groups of customers you want to send Abandoned Cart SMS:
All customers
Country: SMSGem will only send SMS to customers in the country you select
Specific customers: SMSGem will on ly send SMS to customers you select
Minimum cart value: is the minimum number of products in the cart that customer abandoned.
For example: You only want to send SMS to customers who abandoned 3 products in cart, set Minimum cart value equals to 3. SMSGem will send SMS to customers who abandoned 3 or more than 3 in their cart.
b. Set up your content & delay time
Delay time: Set up delay time to send SMS after trigger is activated
Content SMS: Personalize your SMS to the right segment with our lists of variants.
You can click "preview' to see how your SMS looks like on phone.
Step 3: Save and turn on Flow
Variant: is the information of your customers or orders that changes along with your customers/orders.
Variants are synced from your Shopify Customers information.
List of variants:
Customer
Last name
First name
Site name: Your store name (which is originated from shopify). If my store is FLOWERA.myshopify.com -> my store name is "FLOWERA"
Phone
Country
City
Address
Order
Abandoned checkout URL
Total price
Created order date
Last updated
